Citibank : Citibank is currently hiring for the positions of chat operations officer and operations support specialist for their 2024 recruitment. This is a hybrid work from home/office opportunity. Interested candidates can apply before the deadline of 10-04-2024.
For more information regarding the vacancies, salary, application fee, selection process, educational qualifications, results, and age limit, please refer to the details provided below.
The chat operations officer post offers a hybrid work style where candidates can work from both home and office. The office location for this role is in Pune. Similarly, for the operations support specialist post, the job location is also in Pune (Onsite).
Name of the Post
- Chat Operations Officer
- Operations Support Specialist.
Officer – Chat Operations
This is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations – Core Team.
Responsibilities:
- Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries
- Follow-up on all customer requests via chat and email
- Maintains detailed knowledge of product and service offerings to customers
- Analyzes risk areas and identify solutions to meet customer’s needs
- Ensuring Information security for sensitive data
- Helps to teach our customer how to self-service through our internet website
- Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
- Accurate reporting of MIS/Timekeeping
- Undertake other assignments/projects as given by the Team Lead/Manager
- Apply professional attitude and image for all internal and external customers
- Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints
Qualifications-External:
- Overall 0 – 3 years of relevant experience
- Sound presentation and analytical skills
- Strong problem solving skills and detail-oriented
- Graduate in any stream, masters degree is not a mandate
Preferences:
- Must possess excellent PC and keyboarding skills (30 WPM – typing speed; 90% accuracy)
- Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
- Must possess good analytical skills
- Courteous with strong customer service orientation
- Dependable with proficient attention to detail
- Persuasiveness and a willingness to resolve customer queries
- Prior experience working in a customer service/customer support space for international market is highly preferred.
- Prior experience in email/chat process highly preferred
- Experience working in a retail banking space is highly preferred.
Shift of operations:
- US Day/India Night – Rotating shift with work on Saturday/Sundays. 5 day work week
Click Here to apply : link
C04 – Ops Support Specialist
This is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations – Core Team.
Responsibilities:
- Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries
- Follow-up on all customer requests via chat and email
- Maintains detailed knowledge of product and service offerings to customers
- Analyzes risk areas and identify solutions to meet customer’s needs
- Ensuring Information security for sensitive data
- Helps to teach our customer how to self-service through our internet website
- Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
- Accurate reporting of MIS/Timekeeping
- Undertake other assignments/projects as given by the Team Lead/Manager
- Apply professional attitude and image for all internal and external customers
- Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints
Qualifications-External:
- Overall 0 – 3 years of relevant experience
- Sound presentation and analytical skills
- Strong problem solving skills and detail-oriented
- Graduate in any stream, masters degree is not a mandate
Preferences:
- Must possess excellent PC and keyboarding skills (30 WPM – typing speed; 90% accuracy)
- Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
- Must possess good analytical skills
- Courteous with strong customer service orientation
- Dependable with proficient attention to detail
- Persuasiveness and a willingness to resolve customer queries
- Prior experience working in a customer service/customer support space for international market is highly preferred.
- Prior experience in email/chat process highly preferred
- Experience working in a retail banking space is highly preferred.
Shift of operations:
- US Day/India Night – Rotating shift with work on Saturday/Sundays. 5 day work week
Click here to apply : link
